fh888's Privacy Policy
Your personal information is completely safe with us — fh888 ensures your privacy through SSL encryption and strict data protection processes.
1 Introduction & Scope
This Privacy Policy ("Policy") applies to the fh888 platform. When you register, log in, or use any service on fh888, you are considered to have accepted the terms of this Policy. The purpose of this Policy is to clearly inform you what types of information we collect, why we collect it, how we use it, and how we keep it secure.
fh888 believes that data privacy is a fundamental right. That is why we handle your personal information with the highest level of care. This Policy applies equally to all our users in the Bangladesh market.
2 What Information We Collect
fh888 collects only the information necessary to deliver our services smoothly. A breakdown of the information collected is provided below:
Identity Information
Name, username, date of birth, and contact address provided at the time of registration. This information is used for account verification and security.
Contact Information
Email address and mobile number. These are used for account confirmation, security notifications, and customer support.
Financial Information
Transaction history, deposit and withdrawal amounts, and limited payment method details (such as the last few digits of a bKash or Nagad account). Full payment details are not stored in our system.
Technical Information
IP address, browser type, device information, operating system, and the time and date of access to the platform. This information is used for security monitoring and system improvement.
Gaming Activity
Your play history, preferred game types, betting patterns, and session duration. This information is used for responsible gaming monitoring and personalised services.
Communication Records
Details of interactions with our support team via live chat or email. These are kept on record for service quality improvement and dispute resolution.
3 Cookies & Tracking Technologies
fh888 uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device that help the platform recognise you when you return.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions, security verification, and running core platform functions | Deleted at end of session |
| Functional Cookies | Remembering your preferred language, theme, and other settings | Up to 30 days |
| Analytical Cookies | Monitoring site usage and improving service quality | Up to 90 days |
4 How Your Information Is Used
fh888 uses collected information only for specific and legitimate purposes. We never sell your information to third parties.
Account Management
Used to create, verify, and keep your account secure. This includes the identity verification process.
Financial Transaction Processing
To accurately complete deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
Customer Support
Your information is needed to provide effective assistance via 24/7 live chat and email.
Security & Fraud Prevention
To detect and prevent unauthorised access, fraud, or suspicious activity.
Responsible Gaming
To monitor gaming behaviour, identify potential issues early, and provide necessary support.
Platform Improvement
To analyse user experience and further improve our services, game selection, and interface.
5 Data Disclosure & Third Parties
fh888 does not sell, rent, or exchange your personal information to any third party. However, in certain specific situations, limited information sharing may be necessary:
Service Provider Partners
Payment processors, technical infrastructure providers, and game providers (such as Pragmatic Play, Evolution Gaming, Spribe) — these service providers are given access only to the information needed to perform their services and are bound by data confidentiality agreements.
Legal Obligations
If disclosure of information is required in response to a valid order or request from a court, government authority, or law enforcement agency, we may provide information in compliance with applicable law.
Security & Fraud Prevention
Where sharing information is essential to address a serious security threat, fraud, or to protect other users, only the minimum necessary information is used with the highest level of care.
With Your Consent
Beyond the situations listed above, any information may be shared only on the basis of your explicit and informed consent.
6 Data Security Measures
fh888 uses industry-standard technical and administrative measures to keep your information secure. Our security infrastructure is reviewed and updated regularly.
SSL Encryption
All data transmissions are secured through SSL/TLS encryption.
Firewall Protection
Advanced firewalls and intrusion detection systems to prevent unauthorised access.
Access Control
Only authorised staff can access limited information on a need-to-know basis.
Regular Audits
Regular reviews of security measures and vulnerability assessment testing.
7 Data Retention Period
fh888 retains your information for as long as necessary to fulfil its purpose. We may retain certain information even after your account is active, due to legal obligations.
Financial transaction records are retained for an extended period for legal reasons. Gaming activity data is kept for responsible gaming monitoring. If your account is closed or you request deletion, all information except that which must be legally retained will be deleted.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration the account is active + a defined period after deactivation | Account management |
| Financial Transaction Records | As required by legal obligations | Compliance with financial law |
| Gaming History | For the duration the account is active | Responsible Gaming |
| Support Communications | A limited period after the matter is resolved | Service quality improvement |
| Log Files & Technical Data | Short-term (generally up to 90 days) | Security monitoring |
8 Your Rights Regarding Your Data
fh888 believes you should have full control over your own information. You have the following rights:
Right to Access
You have the right to request to know and view what information we hold about you.
Right to Rectification
If any information stored about you is inaccurate or incomplete, you may request that it be corrected.
Right to Erasure
Where there is no legal obligation to retain it, you may request that your personal information be deleted. This is also known as the "right to be forgotten."
Right to Object to Processing
You have the right to object to the processing of your information for specific purposes.
Right to Restrict Processing
In certain situations, you have the right to request that the processing of your information be limited.
Right to Data Portability
You have the right to request your information in a structured and common format.
9 Protection of Minors
All fh888 services are for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.
Age verification measures are active during the registration process. If we become aware that information from a minor has been collected, we will immediately delete that information and close the associated account.
If you believe a minor is using fh888, please let us know at [email protected].
10 Notice Regarding Third-Party Services
The fh888 platform works with various game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft. These service providers are governed by their own privacy policies.
Transactions for payment processing are carried out through bKash, Nagad, Rocket, and banks in Bangladesh. These platforms maintain their own security and privacy standards. fh888 is not responsible for the data protection practices of these third parties, however we work only with trusted partners.
11 Changes to This Policy
fh888 may update this Privacy Policy from time to time. If significant changes are made to the Policy, we will notify you by email or through a prominent notice on the platform.
If you continue using fh888 after any changes, you will be considered to have accepted the new policy. We therefore recommend reviewing our policy regularly. The "Last Updated" date at the top of the policy will change with each update.
12 Contact Us
If you have any questions or comments about this privacy policy, or wish to exercise your rights regarding your information, please contact us.
Privacy Support
Our dedicated support team is ready to assist you with any privacy-related requests.
Our support team is at your service seven days a week, twenty-four hours a day.